1. Subscriptions
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Repeat Deliveries: Based on your chosen duration and frequency.
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Payment: Secured storage of your payment details, with charges per delivery or option for advance payment.
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Auto-Renew: Some subscriptions may auto-renew. Cancellation is available if renewal is not desired.
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Modifications: Manage your subscription anytime via links in your order confirmation email.
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Refunds: Please refer to our return policy.
2. Pre-orders
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Definition: Ordering an item before it is available in our inventory.
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Payment: No payment or a partial deposit may be collected at checkout. The full or remaining payment will be charged upon fulfillment.
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Cancellation:
- Available if the order is not yet fulfilled and is only partially paid.
- If fulfilled, cancellation is not possible, but full or partial refunds can be requested.
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Refunds: Detailed in our return policy.
3. Made-To-Order
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Immediate Production: Orders enter production immediately upon payment and cannot be canceled typically.
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Special Cancellations:
- Subject to management approval.
- May incur a 10-30% cancellation fee.
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Modifications:
- Must be within 24 hours of checkout.
- Subject to approval and potentially a 5-20% change fee.
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Note: Due to our commitment to quality handcrafted items, delays may occur, and cancellations due to production incidents are not accepted.
Important Considerations
- Adhering to our policies is vital. Please review them thoroughly before placing an order to ensure they align with your purchase plan.
- If the policies do not suit your buying intent, we respectfully advise considering this before ordering.
Need Assistance or More Info?
Thank You for Choosing Que Shebley!
Your understanding and compliance with our policies help us continue to create high-quality, handcrafted items for you. Enjoy shopping!