退款政策

Returns:

  • Due to the nature of our Made To Order only process, Returns are accepted only within 7 day of receiving the item in original unworn condition for STORE CREDIT ONLY. 
  • Returns are subject to inspection and approval review upon receiving at our offices/warehouse. In some conditions a restocking fee between 10-50% of purchase value may be applied + return shipping fees.
  • Returns must be applied for strictly via our return system on our site. Receiving your returned item in our offices without applying for the return through our system may void your refund.
  • Return shipping fee is buyers responsibility. 
  • All Returns are refunded with "STORE CREDIT" only
  • NO RETURNS/EXHCNAGES/STORE-CREDIT on specialty custom made orders
  • Multiple Returns from the same buyer for the same/related order will not be accepted.
  • Gift cards are non-refundable.

Exchange:

  • We are a Made To Order brand, exchanges do not apply.

Store Credit:

  • All Store credits are digital, received via email as either a giftcard or discount code.
  • Store credits never expire.
  • NO RETURNS/EXHCNAGES/STORE-CREDIT on SALE & SAMPLE items.

Cancelation:

  • Due to the nature of our unique made to order methods, once your order is paid for, it starts production immediately, orders CAN NOT be canceled since production has started.
  • If a cancellation is approved by management for special cases, a cancelation fee could be charged from 10-30% of your order total. NO EXCEPTIONS.

Gift Cards:

  • Gift cards have no expiration date.
  • Issued gift cards are non refundable.
  • Once a gift card has been used, the original sale of the gift card can not be voided or returned until all purchases made with it have been voided as well. Refunding transactions purchased with the gift card (to restore the Gift Card balance) will not allow a refund back opt the credit card either.

SALE & SAMPLES:

  • All items on sale or sample item are FINAL SALE. No refunds

For more information & inquires:
Info@shopqbyqs.com