Yes, we ship all over the world. Shipping is FREE.
On average it takes 30-40 business days for your order to arrive. All of our products are made-to-order.
How it works:
1.Order placed-takes 24hrs to process your payment
2.Your order will enter the Q line of production.
3.Once production is complete we ship it express via DHL or other carrier (3-5 days to arrive)
Periodic messages will be sent to you via email to update you about your order status.
We highly suggest opting for both email and text status updates at checkout.
We use all major carriers, and local courier partners (All dependent on your location)
Unfortunately we do not accept any rush orders, our products are strictly made to order, any rushing of the normal process results in back quality, which we never accept. Our Made-To-Order system as a bespoke brand is actually one of the fastest in the industry, beating competitors with 2-3 weeks faster, as the industry standard is 6-7 weeks on average.
As an alternative we do offer now our FAST LANE 2.0. A custom made platform that offers you the custom made shoes, with the same quality with only 7 days production turn around time, naturally it is limited in styles, finishes and sizes.
To get started using the fast lane, click on DESIGN YOUR OWN, and choose from the fast lane styles in the first menu.
With over 60 billion options for customization, We are your paradise of customization :) try it now
Absolutely! In fact it would be very surprising if there isn’t any visible to the human eye. All of our products are HAND MADE, meaning it is made with pride and imperfections are part of the art, in a world full of machines we take pride in employing artisans who master the art of shoes and leather goods making to the closes perfection a human hand can produce.
You can contact us through our contact page! We will be happy to assist you.
-All of our products are made to order, due to the unique nature of our production methods once they go into production (Usually right after your payment is processed) cancellation is not allowed.
-If a cancellation is approved by management for special cases, a cancelation fee could be charged from 10-30% of your order total.
We Accept returns within 30 days from receiving your order with a STORE CREDIT refund only. To start your return process go to RETURNS